Keynote speakers

 Teresa Kroll
Teresa Kroll
Chief Marketing Officer
Build-A-Bear Workshop Inc.
 Welington Fonseca
Welington Fonseca
Vice President, Marketing
Gilt
 Joe Wheeler
Joe Wheeler
Executive Director
The Service Profit Chain Institute
 Ernan Roman
Ernan Roman
President
Ernan Roman Direct Marketing

2013 Speakers:

 Debbi Wynn
Debbi Wynn
Sr. Director, CNN Viewer Communications Management
CNN
 Phil Shelley
Phil Shelley
CTO (Fmr)
Sears Holdings Corporation
 Billie Jo Timm
Billie Jo Timm
Senior Director, Customer Service & Business Support
MasterBrand Cabinets, Inc
 Steven Miggo
Steven Miggo
Senior Vice President, Operations
Safelite® Group
 Rick Puder
Rick Puder
Senior Director, Store Experience & Customer Intimacy
Vitamin World, Inc.
 Amas Tenumah
Amas Tenumah
Vice President of Operations
Teleflora LLC
 Rich Brecht
Rich Brecht
Director, Contact Center and Retail Operations
MAG Retail Group
 Nathan Rowe
Nathan Rowe
Director, Retail and Mobility
Motorola Solutions
 Jonathan Rick
Jonathan Rick
Senior Director, Social Media
U.S. Chamber of Commerce
 Ramakrishna Akella
Ramakrishna Akella
Professor and Director
University of California, Berkley, Santa Cruz & Standford University

Customer Experience for Retail Summit

Today's retail environment is more competitive than ever before. With the rising adoption of social media, mobile and global competition, the way customers shop and interact with retailers has forever changed. The days of "brick-and-mortar" as an exclusive touch point no longer exists. In fact, 56% of all interactions are multi-channel. In today's world of commoditized products, how can retailers get their omni-channel strategy right, and capitalize on it as the leading point of differentiation?

At this year’s Customer Experience Summit, there are three in-depth workshops and an excess of 13 + industry-led presentations and discussions.  Don’t miss out on:

  • Interactive discussions featuring Teresa Kroll, Chief Marketing and Entertainment Bear, Build-A-Bear Workshop® and Welington Fonseca, Vice President of Marketing, Gilt
  • Retail marketing innovation and how Gilt has used VoC insights to achieve high levels of customer engagement and drive skyrocketing sales
  • 12 Action items for transforming your customer engagement
  • Recent insights from over 10,000 hours of Voice of Customer(VoC) research
  • Insights on how some of the largest retailers are using big data for price optimization, offer management and supply chain
  • How to redefine the shopping experience with mobile engagement

Join us at this year's Customer Experience for Retail Summit from October 21-23, 2013 in Dallas, TX and learn how to develop a high impact customer experience strategy that drives loyalty, new customers and increases basket size. Plus, we will address how to navigate today's top pressures including showrooming and multi-channel integration so you can stay ahead in today's ever-evolving retail landscape.

Who Attends?

This event has been designed for any charged with customer-facing business strategies at retail. We expect attendees to represent C-level, VPs, Directors and Managers of:

  • Customer Experience
  • User/Web Experience
  • Mobile Experience
  • Digital
  • Customer Service
  • Customer Engagement
  • Customer Satisfaction
  • Customer Relations
  • Consumer Insights
  • Customer Loyalty Team
  • Customer Management
  • Contact Center
  • Call Center
  • Head of Retail (Branches or Stores)
  • Marketing
  • Social Media
  • Digital Media
“ [As a consumer] if you have the time and you have the will, then you have a greater opportunity to make, even contribute, to informed purchases. The difference now is that consumer expectation has edged ahead of organisations in terms of how communications should work for them, how marketing should work for them, and how brands should work for them.”

Matthew MeeHead of Strategy and Freshness, MediaCom EMEA


Sponsors & Exhibitors
Media Partners